Frequently Asked Questions

Q: What measures are AllStar Jumpy implementing to help prevent the spread of COVID-19?

We are taking several measures to ensure that we can provide a safe and fun inflatable for your children to enjoy while still following guidelines to prevent the spread of COVID-19. All payments and contract signing must now be completed online. Our drivers will be wearing masks and maintaining social distance at all times. Our units will continue to be thoroughly cleaned and sprayed with disinfectant on-site during the setup process (Yes, we were doing this long before COVID-19).

We ask that all adults and children remain inside the home during the setup and takedown process when possible. Below you'll find our full contactless process from booking to pickup:

 Q: What is The Regular Price for the Rentals and Delivery  Without the Big Deals?

A: $110 for 5 hours. The popcorn machine is $45 (which includes one bag of kernels, oil, and seasoning kit). 

Extended time fee: $25 per hour.

The delivery fee is $35.

Contactless Booking

Easy online booking, payment, and digital contract signing

Provide delivery instructions, including setup location and route to reach it

Receive a text/email/call to confirm delivery time and location 2 days before the delivery date.

Contactless Delivery

Receive a text or call when driver is 15 minutes away

Receive a text or call upon arrival; driver will follow provided instructions to access the setup area

Driver will setup, clean and sanitize the unit. 

Once everything is setup and ready to go, the driver will return to their vehicle and text or call with confirmation. Then just have fun!

Contactless Pickup

Receive a text or call when driver is 15 minutes away for pickup

Receive a text or call upon arrival; driver will allow a few minutes to allow time to clear the area

Driver roll up and remove the unit and any other rented equipment

Receive a text or call when driver is all done

Q: Why should I rent from AllStar Jumpy?

A: We're glad you asked! There are 3 primary reasons why we offer you the best value. First, our bounce houses are newer, offer the latest safety features, and are cleaned and sanitized before every use. Second, our customer service is second to none. Third, we show up when we say we are going to show up. Your event only happens once and starts at a certain time. You simply cannot afford to hire a company that may, or may not, show up. Avoid the surprises and rent from a trusted source-- AllStar Jumpy. 

Q: Does the price include delivery, setup and pickup?

A: Yes! We will take care of everything for you.

Q: Are there any cleaning fees?

A: Hopefully not! We expect to receive our inflatables back in a fairly clean condition. We realize that children in and out of it all day can allow grass to enter by means of their socks- We will not charge for cleaning this. However, any food, gum, beverages, water/moisture (unless rented for wet use), mud or excessive grass inside the unit will result in a minimum $50.00+ clean-up fee. The inflatable will be inspected before it is packed up at your location.

Q: What are the rules when using a bounce house or inflatable?

A: Generally speaking, no food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wrestling/roughhousing, no hanging on the netting, no flips, NO SILLY STRING and NO Sand. We will provide a safety overview upon arrival.

Q: What methods of payment do you accept for rental items? When do I have to pay for the rental of the equipment?

A: Payment is due in full on delivery of the rental equipment. Cash payment is made at delivery. We accept credit cards for deposits and for payment prior to your event but cash only on the day of the event. You may elect to pay the entire balance with a credit card in advance by Zelle, Chase Mobile Checkout (in-person).

Q: What time will the rental equipment be picked up?

A: The pickup window begins at your end time, and an extension can be granted with additional charges without exceeding the maximum rental time frame of 5 hours.

Q: Will the bounce house damage my lawn?

A: A one day rental of a bounce house will not damage the grass. DO NOT cut your grass a minimum of 2 days before your event. You may be responsible for a cleaning fee if excessive grass clippings are in the inflatable at pickup.

Q: Are Bounce houses safe?

A: Yes, if they're used properly. Our own children use these units and safety is our highest priority. Our Bounce Houses are constructed to be as safe as possible. As with any activity involving small children, an adult should supervise the activity. This will help to ensure that the few simple rules continue to be followed and that someone is always there to assist children entering and exiting the Bounce House. All our Bounce houses have finger-safe netting on all four sides to allow for great visibility and air circulation. The bounce house is either staked into the ground or secured with heavy sandbags. All our units' entrances have an elastic netting to hold the little ones in and emergency exits in the roof—just in case.

Q: Will I receive the bounce house at my reserved time?

A: Generally speaking, yes. We will make every possible effort to ensure you receive your bounce house at your requested time. However, we cannot guarantee it. We make numerous deliveries each day so delivery times will vary. We start deliveries as early as 7am and work until all our customers receive their jumpers. You will receive a call the day before your event to confirm the delivery window.

There are several factors outside of our control that will affect delivery times. For example, the distance between customer locations and the size of a particular order will impact the time it takes to complete each delivery. We are sometimes delayed because a customer is not ready for delivery—there may be trees in the way, dog poop on the ground, electrical issues, or dozens of other factors that may delay our delivery schedule. It's important that you are ready for the delivery. Please have an adult onsite during the arranged delivery window and be sure the setup area is prepared.

Q: Do you deliver to parks?

A: Yes. The party will be responsible for obtaining a permit from the city. Since most cities require permits and/or do not have a power source to plug in the bounce house it will be your responsibility. 

Q: Are your bounce houses and toddler play yards sanitized?

A: Yes. Our delivery drivers fully clean and sanitize each unit during the setup process. That means you will actually see our drivers cleaning the units. We use a non-toxic biodegradable all-purpose cleaner to clean the bounce house, followed by a pure botanical disinfectant spray. We take pride in providing the cleanest and safest products possible.

Q: Do I need an attendant?

A: Yes. There should ALWAYS be an adult supervising any inflatable. The most important duties of an attendant are limiting the number of children in or on the inflatable at one time, making sure that the children are all of similar size and controlling the behavior of all participants. If you need to hire an attendant contact us. We can provide attendants for more events.

Q:What happens if I need to cancel or reschedule my reservation?

A: If you need to cancel please review our Cancellation Policies page here. If you need to reschedule your reservation we will work with you to choose another day. Simply give us a call or send us an email. We do request that you provide us with as much advance notice as possible.

Q: Are we responsible for the unit if it gets damaged in any way or stolen?

A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. a user cuts the vinyl or failing to turn off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc. which can cost thousands of dollars. Also, in the event of theft to our property, (all rental units and/or it's equipment) the renter will be responsibile for any stolen property at face value which is $1,500.  We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.

Q: How does the driver get the inflatable to the setup area?

A: Our drivers use a heavy-duty dolly to move the inflatables from the truck to the setup area and back. The inflatables weigh between 175-350 lbs. when dry and are rolled up to stand between 5-6 feet tall. This means the inflatables

CANNOT be lifted over obstacles of any kind. The driver requires a clear 3-foot (36") relatively flat path to the setup area, free Of obstructions and stairs. No stairs or steps can be along the pathway to the set-up location without prior arrangements  If the only access to your setup area is over stairs/steps or another obstacle, please contact us prior to placing your order. Failure to make arrangements for stairs/steps or other obstacles prior to arrival may result in the driver's inability to safely deliver and setup the unit. There are no refunds if the driver is unable to safely setup the unit due to lack of safe access to the setup area.

Q: What should I expect on the day of the party? How does the process work?

A: First our driver will call or text when they are 10-15 minutes from arrival. The driver will deliver and set up the unit during a prearranged delivery window. The average delivery takes about 30-45 minutes. Please ensure that a clear path to the setup area is available and the setup area is clear of debris prior to the driver's arrival. Before and during setup the driver will discuss placement options for the unit. Once the unit is setup and secured, the driver will vacuum, clean and sanitize the unit. No other company cleans their units on site! We also perform a safety check of the unit while on site. We make sure to clean and inspect our bounce houses on site so our customers can have the peace of mind knowing that the bounce house is clean and safe for their guests.

Once the bounce house is cleaned and inspected, the driver will go over the Safety Rules, instructions on proper operation of the unit and the rental contract. Any outstanding balance is also due at this time. All balances must be paid in full before or at the time of delivery. The driver will confirm a pickup window and then it is party time!

After the party, the driver will call or text 10-15 minutes prior to arrival. The driver will inspect the unit before deflating and rolling it up. No need for you to lift a finger, we will load up all rented equipment and be out of your way in about 30-45 minutes.

Q: How far in advance can I reserve my AllStar Jumpy or any other rental?

A: The earlier you can make your reservation the better your chance of getting the date and inflatable, we appreciate as much advance notice as possible, but we will always work with you even if it is a last-minute request.

Q: Can an inflatable fit in my yard?

A: We hope so! First, you will need to decide what suitable locations are available. Find a relatively flat area on grass, concrete, or asphalt within 50 feet of a standard electrical outlet. We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt. The setup area should be sufficient size to fit the inflatable of your choice, including overhead space. Measurements for each unit are available on each individual product page. Please measure the setup area prior to reserving your inflatable! There are no refunds if the unit does not fit at delivery. Keep in mind that our bounce houses are at least 17 feet tall; do not forget to check for overhanging trees, power lines or other obstructions. We also recommend allowing an additional 5 feet of space around the bounce house with an additional 10 feet of space in front of the house to give users enough room to enter the unit.

Q: Do I need to prepare anything for the bounce house or slide?

A: Yes. You will need to clear all debris from the setup area and the path to it. This includes any sharp objects, toys, lawn furniture, sticks, large rocks, hoses, sprinklers, lawn decorations and pet feces. Please do not cut grass at least 2 days prior to bounce house delivery.

Q: Where can I have the Bounce houses setup?

A: A bounce house can be set up in many different places on your property. The surface must be mostly flat and relatively firm - grass, concrete, and asphalt are all acceptable. We will anchor the unit either by driving stakes into the ground or by using sandbags where stakes cannot be used. No stairs or steps can be along the pathway to the set-up location.   We cannot setup the bounce house on rock/gravel, mulch, sand, mud, tanbark, or anything sharp. Please note that we cannot set up wet units on dirt. 

Q: How do the Big Deals Work?

A: Jumpy Jumpy One: $125 flat fee. Drop off on Friday by 7pm, including  setup. Take down on Saturday by 5pm.  

Jumpy Jumpy Two: $135 flat fee (delivery fee included).

Jumpy Jumpy Three: $160 flat fee (included one bag of popcorn kit). 

Refund / Cancellation Policy

Please note that ALL sales are final and non-refundable. In the case of a cancellation due to weather or personal reasons, payments made in advance in the form of a deposit or prepayment for an order shall become a store credit that can be applied towards future rental within a year of when the original order was made. We also require at least a 24 advance notice. Once your order has been loaded on the truck for delivery, it is no longer eligible for store credit in the case of a last minute cancellation.